Casino / Mobile
When you access penaselot, we collect and use certain information to keep your session running and your wallet connected — including payment routes like ShopeePay, LinkAja, and Bank Transfer. This page explains exactly what we collect, why we collect it, and how you can review or request changes to your own data.
This policy applies to all data processed when you use penaselot — from the moment you open the account page through every session, wallet top-up, and support request you submit. We collect registration details (your login identifier and contact address), device and browser session signals, and transaction references linked to payment rails such as ShopeePay, LinkAja, and Bank Transfer. We do not collect payment credential numbers directly; those are handled within the respective payment provider's own flow. Session cookies are placed on your device to keep you authenticated and to remember your lobby state between visits. We retain transaction reference records for the period required to resolve disputes and comply with applicable local law — the exact retention window depends on the legal requirements in force at the time. We do not sell or rent your personal data to third parties for their own marketing. Third-party game studios whose titles appear in our lobby — such as Pragmatic Play, Habanero, and CQ9 — operate their own game servers; data passed to those servers covers only what is needed to run the game session. Any questions about what data we hold about your account can be directed to our support channel, where our team can retrieve and share the relevant record with you after identity verification.
Transaction references from ShopeePay top-ups are stored as records in your account wallet history. We do not store the full payment credential — only the reference number and amount needed to reconcile your balance.
LinkAja transfer records follow the same reference-only storage approach. The payment provider handles credential security on their end; we hold only what is needed to match your deposit to your account.
Bank Transfer confirmations generate a reference entry in your account history. If a transfer requires manual reconciliation, support will use this reference to trace and confirm the transaction.
Not every data point or service connected to penaselot falls under this single policy document. Understanding the boundary helps you know where to direct a question — whether that is to us or to the relevant third-party provider. The four areas below draw that line clearly so you can identify the right contact path for any data concern.
Login identifiers, session tokens, and device fingerprint signals collected when you open the account page fall fully within this policy. We control this data and you can request a review through our support channel.
Payment reference numbers linked to ShopeePay, LinkAja, or Bank Transfer deposits are covered here. Full payment credentials — card numbers, wallet PINs — are outside our scope and governed by the payment provider's own terms.
Cookies that manage your lobby session, language preference, and authentication state are set by penaselot and covered by this policy. You can clear or block them through your browser settings; doing so may log you out.
When you load a game from studios like Pragmatic Play or Habanero, the game runs on their server infrastructure. Data exchanged during that game session is subject to the studio's own data terms, not this policy alone.
Under this policy, you have concrete steps available — not just abstract rights. If you want to see what data we hold against your account, open a support request and our team will pull the record after verifying your identity. If any account detail is incorrect — your registered contact address, for instance — you can request a correction through the same support channel and the change will be applied once verification is complete. For questions about how a specific piece of data is used, submit a written inquiry and we will respond with a plain explanation, not a policy quote. If you decide you no longer want your account active, you can request closure; we will retain only the minimum transaction history required by applicable local law and delete the rest. All requests are logged with a reference number so you can follow up if the response takes longer than expected.
Submit a data review request via our support channel. After identity verification, we will share the account data record we hold — including login history and transaction references stored against your wallet.
If your registered contact address or account name contains an error, raise a correction request. Our support team will confirm the change once your identity is verified, and your account dashboard will reflect the updated detail.
Any question about why a specific data point was collected — a session cookie, a device signal, a transaction reference — can be submitted in writing. We will reply with a plain explanation tied to this policy.
If you want your account closed, contact support with your request. We will process the closure and delete non-essential data, retaining only what applicable local law requires us to keep for the minimum necessary period.
If this policy raises a question you cannot answer by reading it, our support team is the right path. For data requests, always include your account identifier so the team can locate your record without delay. We do not handle privacy requests through social channels — use the direct contact routes below.
Open the live chat widget from any page on penaselot. For a privacy or data request, state your account identifier at the start of the conversation so the agent can pull your record immediately.
Send a written privacy inquiry to our support email address shown in the account help section. Written requests are given a reference number so you can follow up on the status of your data review or correction.
The account help section lists current contact options and response-path details. Check it after login for the most accurate support routes — the information shown there is kept current as our team configuration changes.
Data handling on this platform follows a set of practices designed to keep your information accurate, contained, and accessible to you on request. We apply session-level encryption to data in transit and store account records in systems with access controls that limit who inside our operation can read your data. Cookies set by penaselot are session-scoped or persistent only where necessary — you can review and clear them through your device browser settings at any time. Retention periods for transaction references are set to the minimum needed for dispute resolution and compliance with local law applicable in Indonesia, with availability depending on the legal requirements in force at the time. We review this policy when our data practices change and publish the updated version on this page; the date shown at the top of the policy reflects the most recent revision.
Session data and account credentials are encrypted during transmission between your device and our servers. This applies to login flows, wallet top-up references via ShopeePay or Bank Transfer, and support submissions.
We set session cookies to keep you authenticated and to remember your lobby state. Persistent cookies are used only where a clear function requires them — such as language preference. You can clear all cookies through your browser without losing your account.
Transaction references and login records are held for the minimum period required by applicable local law. Non-essential data is deleted on a rolling basis. If you close your account, we will confirm what is retained and why, in writing.
When our data handling practices change, we update this page and revise the date shown at the top of the document. We do not send automatic notifications for minor updates; check this page if you want to confirm the current version applies to your account.
The questions below cover the data and privacy points that come up most often through our support channel. If your question is not here, open a chat or email request with your account identifier and we will give you a direct, policy-referenced answer.
We collect your login identifier, contact address, and device session signals at registration. When you make a deposit via ShopeePay, LinkAja, or Bank Transfer, we also store the transaction reference number linked to your wallet — not the full payment credential.
When you load a game from a studio in our lobby, a session token is passed to their game server so the round can run. We do not share your contact details or wallet history with studios. Their servers handle only what is needed for the game session itself.
Open a support request — via live chat or email — and include your account identifier. Our team will verify your identity, then retrieve and share the relevant account data record with you. Written requests receive a reference number for follow-up.
Yes. Submit a closure and deletion request through support. We will delete non-essential data and retain only what applicable local law in Indonesia requires us to keep for the minimum necessary period. We will confirm in writing what is retained and the reason.
Session cookies keep you authenticated while you browse the lobby. Persistent cookies are used only where a specific function — like language preference — requires them. You can clear or block cookies through your browser settings at any time; this will log you out of your current session.
The Bank Transfer reference number is stored in your account wallet history for dispute resolution and local law compliance. We hold the reference and amount — not your bank credentials. If reconciliation is needed, support uses this reference to trace your deposit.